At CycleX, we stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
The following shipping options are offered for merchandise delivery:
You may elect to pick up your purchase at our store and you will not incur any shipping charges.
Certain unusually large or heavy products (such as roof-racks, multiple items, etc.) are not calculated automatically in the shipping/handling costs. If this is the case, a Cyclex representative will contact you, and make the proper adjustments. Please call us at 573-874-7044 or email us if you have questions.
We will figure shipping/handling costs for items shipped to Puerto Rico on a case by case basis. Call or email us for actual charges.
Orders requesting in-store pickup will be ready after 5:00 pm the same day if received by 11:00 am (Monday through Friday). Orders placed after 11:00 am or on the weekend before Noon can be ready the same day if you would kindly alert us by phone that you placed an order (by calling 573-874-7044). Unless special arrangements are made in advance, orders requesting in-store pickup need to be picked up within 10 days or a 10% restocking fee will be charged.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!